ISSN 1995 - 1248
MODELLING OF RISKS OF QUALITY MANAGEMENT SYSTEM PROCESSES IN ORGANIZATION
O.Yu. Orlova |
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oorlova @mail.ru |
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senior lecturer, the Department of Banks, Financial Markets and Insurance, St. Petersburg State University of Economics, PhD in Economics, associate professor |
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St. Petersburg |
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Keywords: |
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We consider the category of risks of quality management system processes when applying the theory of reliability; we accept certain assumptions concerning the flow of failures that serve as the basis to determine the probability of infallible work of a complex system. To analyze the processes of the quality management system we use Markov chain theory and the discrete Markov chain for which the properties and main elements of the mathematical model are considered. We find similarities between the processes of quality management system and complex technical system, which enables us to reveal risks of the processes based on stochastic models. |