Верхнее меню

BASIC QUALITY CRITERION IN THE FIELD OF SEA FREIGHT



I.A. Kostyrya
dekanat205@yandex.ru
a PhD student, the Department of Labour Economics, Saint-Petersburg State University of Economics
St. Petersburg

Keywords:

  • shipping
  • quality
  • service industry
  • high quality level services
  • sea freight
  • the concept of quality of services in the shipping sector
  • Freight Service is an important segment of the modern shipping market. The relevance of the research is based on the demand for the services with the smallest price offered by shipowners who take into account high competition in the market and select only shipping company with good reputation which provide high level services. Hence the need for introducing the concept of "quality of the services in the field of shipping and sea freight" and for working out relevant quality criterion. The author makes attempt to define basic criterion for the assessment of services quality with regard to shipping area.

    188300 Russia, Leningrad region, Gatchina, st. Roshchinskaya, 5