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Characteristics of Energy Services Market in Russia

Natalya Chetyrkina
senior lecturer of the Department of Economics and Quality Management of St. Petersburg State University of Economics and Finance, PhD in Economics
St. Petersburg
We consider the system and process management approaches, research the concept of "process", focusing on the application of system-process approach which allows the organization to deliberately plan long-term changes.


  • system approach
  • process approach
  • levels of business evolution
  • 188300 Russia, Leningrad region, Gatchina, st. Roshchinskaya, 5