ISSN 1995 - 1248
IMPROVING THE QUALITY OF SERVICES AS AN INSTRUMENT OF BUILDING ECONOMIC SECURITY OF A HAULAGE COMPANY IN CRISIS SITUATION
Aleksandr Aristov Vera Pogodina |
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dekanat205@yandex.ru dekanat205@yandex.ru |
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Senior Lecturer of economics and management of organizations, Saint-Petersburg State University of Economics, PhD in Economics Professor at economy of organization and production management department, Saint-Petersburg State University of Economics, Doctor of Economics, Professor |
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Saint-Petersburg Saint-Petersburg |
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Keywords: |
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The relevance of improving the quality of services as one of the main areas of building economic security of a haulage company might be substantiated by current development of road transport services market. Improving the quality of services becomes even more urgent due to the fact that the Russian market of transportation of goods has been gradually getting integrated into the international market and that participation of Russia in the World trade organization promotes competition between carriers. The stated purpose of the investigation is to examine one of the instrument of building economic security at a haulage company in crisis situation through improving the quality of services being provided. |