Верхнее меню

IMPROVING THE QUALITY OF SERVICES AS AN INSTRUMENT OF BUILDING ECONOMIC SECURITY OF A HAULAGE COMPANY IN CRISIS SITUATION



Aleksandr Aristov
Vera Pogodina
dekanat205@yandex.ru
dekanat205@yandex.ru
Senior Lecturer of economics and management of organizations, Saint-Petersburg State University of Economics, PhD in Economics
Professor at economy of organization and production management department, Saint-Petersburg State University of Economics, Doctor of Economics, Professor
Saint-Petersburg
Saint-Petersburg

Keywords:

  • automobile transport
  • freight service
  • the quality of haulage services
  • economic security
  • anti-crisis management
  • The relevance of improving the quality of services as one of the main areas of building economic security of a haulage company might be substantiated by current development of road transport services market. Improving the quality of services becomes even more urgent due to the fact that the Russian market of transportation of goods has been gradually getting integrated into the international market and that participation of Russia in the World trade organization promotes competition between carriers. The stated purpose of the investigation is to examine one of the instrument of building economic security at a haulage company in crisis situation through improving the quality of services being provided.
    In the course of the study the authors examined competitive advantages as well as shortcomings of automobile transport when compared other kinds of transportation and analyzed the most urgent challenges of improving the quality of transportation which most transportation companies encounter. As a result the authors proposed specific solutions for improving the quality of transportation services on order to build economic security of a haulage company with the solutions being grounded and the degree of their impact on economic security being thoroughly evaluated.
    In the course of the research the authors used such methods as comparative analysis, classification. synthesis and grouping and the systems approach to the study of improving the quality of transportation services for building economic security of the enterprise.

    188300 Russia, Leningrad region, Gatchina, st. Roshchinskaya, 5