ISSN 1995 - 1248
CAR SERVICE CENTERS PERFORMANCE QUALITY ASSESSMENT TECHNIQUES
L.V. Vinogradov T.I. Leonova V.S. Burylov |
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leonid.vinogradov@engec.ru leonova5858@mail.ru vassili@nm.ru |
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an Associate Professor at the Department of Economics and Quality Management, Saint-Petersburg State University of Economics, PhD in Technical Sciences, an Associate Professor a Professor at the Department of Economics and Quality Management, Saint-Petersburg State University of Economics, Doctor of Economics, Full Professor a post-graduate student at the Department of Economics and Quality Management, Saint-Petersburg State University of Economics |
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Saint-Petersburg Saint-Petersburg Saint-Petersburg |
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Keywords: |
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The article presents car service centers performance quality assessment techniques including single and integrated assessments. The article proves that the most acceptable single indicators for the evaluation of car service enterprises performance quality are as follows: customers satisfaction, the proportion of services accepted by customers, profitability, professional competence of executing officers and executives, equipment and technologies used reliability. |